Frequently Asked Questions
Will my insurance cover our sessions? How does that work?
We accept many insurances! We currently have therapists in-network with the following plans: Aetna, Anthem, Blue Cross/Blue Shield, CareSource Medicaid & Marketplace, Cigna/Evernorth, Medical Mutual PPO, Optum, UMR, and UnitedHealthcare. If our practice is in-network with your insurance carrier, we will provide you with your copay or coinsurance amount after your first insurance claim processes. Your insurance company determines the cost of services, not our company. If you are wanting to find out more about your cost for mental health counseling, we encourage you to contact your insurance company prior to your first appointment and ask, "What is my financial responsibility for outpatient mental health counseling with an in-network provider?"
Do I need a referral?
No, you do not need a referral to be seen at our office.
How do you match me with the right therapist?
Our office manager has been in the field of mental and behavioral health for over 10 years. She will carefully review your intake screening paperwork, insurance coverage, presenting concerns, and scheduling preferences before making a therapist recommendation.
What is a Good Faith Estimate?
You may obtain a Good Faith Estimate of our charges upon request prior to scheduling with us if you are paying for services out of pocket or using out-of-network insurance benefits. The No Surprises Act is a federal law which provides you with the right to a Good Faith Estimate of the cost of services at our practice. However, the Ohio licensing board rules require us to provide you with the actual cost of our services in a written informed consent form to which you must agree prior to our providing services. We also provide the cost of services on our website. In most cases it is impossible to specify exactly how many sessions you will need. We can make an estimate of the duration of care, but that will not be determined until after your concerns are evaluated. The ultimate duration of care may also vary based how quickly you make progress toward your treatment goals, which depends in part on your efforts during therapy. You will be free to discontinue services at any time or the services may otherwise be terminated in accordance with terms described in the informed consent form.
Although the No Surprises Act says that you may initiate a dispute process if the actual charges are substantially in excess of the Good Faith Estimated charges, i.e., if you are charged $400 more than the estimated cost for a session or for the total estimate provided, that is unlikely to happen. This is because you will be agreeing up front to the actual charges per session prior to being seen. Dispute information is available upon request; however, any changes to our fees will require a change in the informed consent form fees, which you must agree to prior to having them go into effect. Otherwise, the fees will remain in effect for 12 months. Please feel free to contact us with any questions related to obtaining or understanding a Good Faith Estimate.
How do I make an appointment?
Please email our office manager at info@branchesofbehavior.com. She will send you our screening forms and determine if we have the right match for you at our practice!
What if I cannot make it to a session?
Once you are an established client you will have access to a HIPPA-compliant electronic health records system. You will be able to use this program to cancel and reschedule appointments. You can also text our office at 614-956-4591 or email your therapist.
Where can I join a session?
Depending on which therapist you see, your session may be at our Hilliard location: 4087 Main Street, Hilliard, OH 43026 or virtually through a program called Simple Practice.
Do you have a wait-list?
We do sometimes have a wait-list. The best way to find out is to contact our office manager at info@branchesofbehavior.com
What if I need help right away?
We are not a crisis center. If you require immediate care, please call 911, go to your local emergency room, or call Netcare (614-276-CARE) and 988 Suicide & Crisis Lifeline